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OUR TEAM

Our exceptional staff has the skill and know-how to recommend the personal or business insurance that may be best for you. We will customize a plan specific to fit your needs and your budget.

Commercial Lines
Dan Charles, Sr.
Dan Charles, Sr.

CEO

Phone: 616-532-0010

Fax: 616-532-0584

Over 30 years of experience helping to protect businesses and families in West Michigan. A Certified Insurance Counselor, Dan Sr specializes in working with businesses to insure optimal coverage at competitive premiums.

Rob Castle
Rob Castle

Vice President

Phone: 616-532-0010

Fax: 616-532-0584

A part of the agency since 2000, Rob manages the commercial department and oversees agency operations. He is licensed and ready to assist with all of your commercial insurance needs. Need a bond? Rob is your guy!

Dan Charles, Jr.
Dan Charles, Jr.

President

Phone: 616-532-0010

Fax: 616-532-0584

For over 25 years Dan Jr has focused on making sure your business is properly protected. Working closely with manufacturers, contractors, restaurants, auto repair & dealers as well as many other types of businesses has given him the experience necessary to earn your confidence and produce results. He is fluent in all lines of insurance including but not limited to: Property, Liability, Work Comp, Auto, Group Life and Health Insurance.

Heather Ayers
Heather Ayers

Commercial Account Manager

Phone: 616-532-0010

Fax: 616-532-0584

Heather, a licensed agent, was a fantastic addition to our staff in 2016. Her knowledge and patience make working with her an educational and pleasant experience. Contact Heather for change requests, billing questions and general insurance questions. If she doesn’t know the answer she will let you know who does!

Personal Lines
Julia Hahn
Julia Hahn

Personal Insurance Department Manager

Phone: 616-532-0010

Fax: 616-532-0584

Since 2011 Julia has worked as a licensed personal lines producer with Dan Charles Agency, Inc.. Strong customer service skills and a desire to help you find the best coverage at the best rate make Julia an essential part of our group. Let Julia help you with Home, Auto, Life, Renters, RV, Boat, Motorcycle and all other types of personal insurance to find out for yourself how helpful she can be!

Julie Hebert
Julie Hebert

Personal Lines Producer

Phone: 616-532-0010

Fax: 616-532-0584

Julie, a licensed personal lines producer, joined our office in 2022. We are thrilled to have her on our team and she is excited to help you with your insurance needs. Give Julie a call for all your personal insurance needs and find out just how knowledgeable and fun she is to work with!

Nancee Walsh
Nancee Walsh

Personal Lines Customer Service

Phone: 616-532-0010

Fax: 616-532-0584

Nancee is a licensed agent who works in customer service. Please contact her for policy changes, billing and other questions about your personal insurance.

Alisha Chirco
Alisha Chirco

Personal Lines Customer Service

Phone: 616-532-0010

Fax: 616-532-0584

Alisha works in the personal lines department as a customer service representative. She is licensed and able to help with billing, policy changes or address questions you may have about your personal insurance coverage.

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